SHIPPING & RETURNS
1.Shipping & Delivery
North America：Free shipping for orders over $89
(⚠️Due to recent U.S. tariffs, our logistics partners have increased costs. We strive to minimize the impact on our customers.)
Europe/Oceania：Free shipping for orders over $80
Delivery date = time of order process(1-3 days) + shipping time(7-15 days)
2.Track Orders
- you can track on the website by yourself( https://www.17track.net/) or you can contact us for tracking by e-mail. (service@gentleex.com)
3.Return,Refund,Exchange
The products can be returned within 30 days after they have been received.
Wrong Size
Wrong Size
To be eligible, please make sure that.
-The product is in its original packaging
-The product isn't used or damaged by you
-Products that do not meet these criteria will not be considered for return.
-Products that do not meet these criteria will not be considered for return.
Most returns are processed within 3-5 business days after we receive your package.
We’ll issue the refund to your wallet in amount of 3-7 days if we are not otherwise informed to refund to your payment account in advance. Once your refund has been issued, you will receive a confirmation email.